Refill & Sustainability FAQ

How does the refill program work?

Our refill program is simple and rewarding. Once you've finished your ZAHA HOME product, bring your empty vessel to our store at Maxim Mall, one of our partner locations, or our pop-up events. We'll refill it with your favorite scent at 50% off the original price. It's our way of making sustainability beautiful, accessible, and kind to your wallet.

Which products are eligible for refills?

Our refill program includes candles, diffusers, hand soaps, dish soaps, and home sprays. Each eligible product is clearly marked on its product page, and we're continuously expanding our refillable collection.

Where can I refill my products?

You can refill at our store located at Maxim Mall, our partner locations, or at our pop-up events. Follow us on social media or check our events page for upcoming refill opportunities and partner location updates.

Do I need to clean my vessel before refilling?

No need to worry about cleaning! Simply bring your empty vessel as is, and we'll take care of the rest. We'll inspect it to ensure it's in good condition for refilling and prepare it for your new scent.

Can I switch scents when I refill?

Absolutely! You're welcome to choose any available scent when you refill. It's a perfect opportunity to explore new fragrances from our collection and discover your next favorite.

What if my vessel is damaged?

If your vessel has cracks, chips, or significant damage, we may not be able to refill it for safety reasons. However, we encourage you to repurpose it as a planter, storage container, or decorative piece—giving it a beautiful second life.

What makes ZAHA HOME sustainable?

Sustainability is woven into everything we do. We use natural, plant-based ingredients, support local artisan production to reduce carbon footprint, offer our refill program to minimize waste, design minimal and thoughtful packaging, and source materials ethically. We believe luxury and sustainability can and must coexist.

How do you support Egyptian artisans?

Artisans are our partners, not suppliers. We provide fair compensation, training and skill development, modern design guidance, access to new markets, financial support for growth, and quality improvement systems. When artisans thrive, their communities flourish, and that's the impact we're building!

What is your packaging made from?

Our packaging is designed to be beautiful, minimal, and eco-conscious. We use recyclable and reusable materials whenever possible, and we're continuously exploring more sustainable options. Our vessels are crafted to be kept, refilled, and cherished—not discarded.

Are your products cruelty-free?

Absolutely. We never test on animals, and we work only with suppliers who share our ethical values. Beauty should never come at the cost of cruelty.

How can I reduce waste with ZAHA HOME products?

Join our refill program to reduce packaging waste, repurpose your empty vessels as planters or storage, choose products with minimal packaging, and share the sustainability message with friends and family. Every small action creates a ripple of positive impact.

Why choose handmade over mass-produced?

At ZAHA, every handmade piece is one of a kind.
No two items are ever identical, and that is the true beauty of craftsmanship.

Handmade products carry small natural variations in color, shape, and texture, whether from the raw materials or the artisan’s touch. These subtle differences are not flaws, but signatures of authenticity that make each piece personal, real, and full of character.

You are not buying a copy.
You are owning a unique work of art, shaped by nature and crafted by human hands.

How do I care for my ZAHA HOME products?

Each product comes with care instructions. For candles, trim the wick to 1/4 inch before each burn and allow the wax to melt evenly across the surface. For soaps, keep them dry between uses to extend their life. Treat each piece with care, and it will reward you with lasting beauty.

Do you ship internationally?

Yes! We ship internationally to bring ZAHA HOME's handcrafted beauty to homes around the world. International shipments typically take 7-9 days to arrive. Follow your tracking information for real-time updates on your order.

Still have questions?

We're here to help. Reach out to us at hi@zahahome.com or WhatsApp us at +2 0103 228 0558 or through our social media channels. We love hearing from you and are always happy to share more about our products, practices, and passion for sustainable luxury.